The monthly allowance covers small text or image edits to existing pages. Unused time does not roll over. New pages, redesigns and extra work are quoted before we start.
Website-file backups cover the code and agreed website assets we manage. Database, customer, order and mailbox backups need a separate agreed arrangement.
Domain renewals, email mailboxes, paid plugins, Shopify subscriptions, payment fees and other third-party services are separate unless your quote includes them.
Support is by email. Your quote confirms support hours, response targets, hosting limits, renewal and cancellation terms before the plan starts.