BUSINESS CONNECTIVITY · DELIVERED THROUGH TRUSTED UK NETWORK INFRASTRUCTURE
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Tell us what needs attention.
Need help with equipment, an existing service or a quote? Contact the team with your reference and the details below. You do not need an account to ask for help.
Speak to the team
Choose the right contact.
Service or equipment issue
Tell us what is affected, when it started, and whether other devices or services still work.
support@shanalink.co.ukQuote or order question
Include your enquiry or order reference if you have one, plus the business name and postcode.
sales@shanalink.co.ukBilling question
Include your invoice reference and a brief explanation. Please do not send payment-card details.
billing@shanalink.co.ukMake the first message useful.
- Your business name, postcode and a contact number.
- The affected product or service and any reference number.
- Error messages, indicator lights and when the issue began.
- Any checks already completed. Do not factory-reset equipment unless advised; it may erase service settings.
Never include passwords or payment-card details in your message.
Prefer to speak to someone?
020 4652 5835Response and repair arrangements depend on your agreed service. This website does not provide a live outage status or an instant repair guarantee.