Equipment buying guide
Know what happens before you buy.
Choose your equipment with clear information about the quote, compatibility, delivery and support.
How to buy your equipment
- 1
Choose your kit
Send the model, quantity and delivery postcode. Ask for advice if you are unsure.
- 2
Check your quote
We confirm compatibility, stock, equipment cost, delivery and any setup charges.
- 3
Confirm your order
Review the order terms and payment instructions supplied with your quote.
- 4
Arrange delivery
We agree the delivery arrangements and any separately quoted installation.
Ordering questions, answered.
Can I pay on this website?
The equipment form requests a quote; it does not take payment or place an order. Your confirmed quote will explain the next steps, payment arrangements and the terms for that order.
Is the displayed price the total?
Displayed prices are equipment-only guide prices per item. ShanaLink does not currently charge VAT. We confirm your quantity, delivery charge, any setup or installation and the final total before you commit.
When will my equipment arrive?
Stock and delivery times depend on the model, quantity and address. Include any required date in your enquiry. Availability and estimated delivery will be confirmed with your quote; the website does not show live stock.
Will it work with my broadband or phone service?
Tell us your existing provider, router or phone system and how you plan to use the equipment. A full-fibre router generally connects to an ONT, while a DSL service needs a compatible modem. IP phones require a suitable voice service; additional DECT handsets require a compatible base. We check these details before recommending equipment.
Is installation included?
Setup and installation are separate unless explicitly included in your quote. Tell us whether you need configuration, cabling, a site visit or help connecting your devices. Any agreed scope and charges will be written into the quote.
What warranty comes with my equipment?
Warranty arrangements can vary by model and supply route. Before ordering, ask for the applicable warranty duration, what it covers and how a claim is handled. These details must be confirmed for the specific product; a manufacturer feature page is not a ShanaLink warranty promise.
What if equipment arrives damaged or develops a fault?
Contact support@shanalink.co.uk with your order reference, model and a description of the issue. For delivery damage, include photos of the packaging and equipment if available. We will review the issue and explain the next steps. Please contact us for return instructions before sending equipment anywhere.
Can I cancel or return an order?
Ask us to confirm the cancellation and returns terms for your specific order before accepting it, particularly for configured or specially ordered equipment. If you need to change an existing order, contact us with the reference so we can check its status and explain the available options.
Let us check the details with you.
Email sales@shanalink.co.uk or call 020 4652 5835. This guide explains the process; the confirmed quote and applicable order terms set out your particular purchase.