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Supply · setup · installationHOME & BUSINESS WI-FI · SUPPLY · SETUP · INSTALLATION
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Better Wi-Fi.
Built around you.
From the spare-room desk to the shop floor. Tell us about your space and we’ll suggest a complete Wi-Fi package, with equipment, setup and installation planned together.
WEAK SIGNAL UPSTAIRS BEDROOM
DROP-OUT HOME OFFICE
ROUTER SIGNAL MAPPED
COVERAGE ILLUSTRATION
Find your fit
A few details.
A clearer plan.
Tell us how you use your space. We’ll match you with a ShanaLink package and an indicative installed budget.
- 01 Tell us about your property
- 02 See what we recommend
- 03 Request your final quote
You choose the outcome.
We handle the equipment planning.
- 1Your space
- 2Your everyday needs
- 3Your connection
- 4Your package
The Care range
Good connections.
Different spaces.
Each package brings the equipment and the work together. Your answers help us choose the right starting point.
Home Plus
Connected rooms, smoother calls and room for a busier household.
Supply · setup · installationHome Max
A coverage plan for larger homes, more floors and demanding devices.
Supply · setup · installationOutdoor Coverage
Take your connection into the garden or a separate workspace.
On its own or with another packageBusiness Care
Practical Wi-Fi and wired connectivity designed around your working day.
Supply · setup · installationFrom frustration to a fix
Understand your connection.
Agree the next step.
ShanaLink is led by an engineer. We test your setup, explain our findings and agree the scope and price of any work before proceeding. Where we make changes, we test the result with you.
01
Find the cause
We check your router, connection and the rooms where Wi-Fi struggles.
02
Map weak spots
We test coverage around your home and explain what is causing the dead zones.
03
Get a clear plan
You receive practical advice and a separate quote for any equipment or improvement work.
04
Make it better
We aim to resolve issues within the agreed work and test the result. If a network repair is needed, we explain the next steps.
A better connection starts here
Is it your broadband, or your Wi-Fi?
A fast broadband package cannot fix a poor signal upstairs. We help identify which part of the connection is letting you down before recommending a solution.
Tell us what is happeningWhat we can check
- Router position and settings
- Weak rooms and Wi-Fi dead spots
- Coverage across floors and outbuildings
- Whether mesh or an extender makes sense
- A practical supply and fitting quote
Where we visit
Local help, expanding.
We currently take Care enquiries for homes and businesses in these areas. Every visit is subject to engineer availability and we confirm the call-out fee before booking.
Burton-on-TrentBirminghamWorcestershireLondon
Wales and Scotland coming soon.
Straightforward pricing
Just need a diagnosis?
For fault finding without an installation package, diagnostic call-outs are £79 in Burton-on-Trent and £99 in Birmingham or Worcestershire. London visits are quoted individually. We confirm the fee and scope before booking. Package estimates are separate from these diagnostic visit fees.
Your package estimate is a starting budget. We review your answers and may recommend a survey before confirming equipment, work and price. Nothing is ordered or booked through this questionnaire.
Good to know
Your questions, answered.
Is my package estimate a final quote?+
No. It is an indicative budget based on example equipment allowances, not live supplier pricing or confirmed stock. We review your property, cable routes, requirements and availability before providing a final supplied-and-installed quote. Large or complex sites need an engineer-designed quote.
Can I use Care for my business?+
Yes. Choose Business in the questionnaire and include any tills, internet phones, CCTV or guest Wi-Fi needs. Business Care plans the connectivity around those requirements. Specialist equipment and subscriptions need a separate agreed scope.
Will you diagnose and try to fix the issue?+
Yes. ShanaLink is led by an engineer. We investigate the symptoms, test the connection and aim to resolve problems within the work agreed for your visit. Any additional work or equipment is quoted for your approval. Some faults need replacement parts, a further visit or action by the broadband provider, so we cannot promise a fix on every visit.
What if the fault is on the broadband network?+
We explain the evidence and the next steps. If ShanaLink supplies your broadband, report the fault through ShanaLink support so it can be escalated through the appropriate service channel. If another company supplies your broadband, we help you understand what to report to them. Work on network-owned equipment requires the network operator’s authorisation.
Is Care included with my ShanaLink broadband?+
Your broadband agreement sets out its included fault support. A separately booked Care diagnostic visit or Wi-Fi improvement is charged only on the basis explained before booking. Care does not replace support or remedies already included in your broadband agreement or required by law.
Do I need to change broadband provider?+
Usually not. We start by checking whether the problem is your incoming broadband connection or Wi-Fi coverage inside the home. If your provider needs to fix the line, we will tell you.
Can you fit mesh Wi-Fi or extenders?+
Yes. We can quote for suitable mesh Wi-Fi, extenders or other agreed improvements, then supply and fit them after you approve the quote.
What does the visit cost?+
The diagnostic call-out is £79 in Burton-on-Trent and £99 in Birmingham or Worcestershire. London visits are quoted individually. We confirm the fee, visit scope and availability before any booking. Equipment and additional work are quoted separately for your approval.
Do I pay for equipment before the work?+
Yes. Once you accept a quote, payment for extenders, mesh equipment or other Wi-Fi improvements is due upfront before equipment is ordered or installation is scheduled. Your statutory cancellation and refund rights still apply.
Where is ShanaWiFi Care available?+
We currently take enquiries in Burton-on-Trent, Worcestershire, Birmingham and London, subject to engineer availability. Wales and Scotland are coming soon.