Draft for review · Version 2026-09-22.1. Service ordering is not yet open. Final service terms and contact arrangements are being confirmed.
Company information
SHANALINK LTD, company number 17433946. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Optional Meta advertising measurement
If you allow marketing cookies, Meta Pixel measures visits to public pages and successful enquiries to help assess Facebook and Instagram adverts. Meta receives browser and device information, IP address, page URLs and referring-page information, cookie/ad-click identifiers and a random enquiry event identifier. We do not send enquiry form fields or account information through the pixel, and automatic advanced matching is not configured. Meta may associate events with its users and use information for advertising personalisation under its privacy policy at facebook.com/privacy/policy. Processing may take place outside the UK. Earlier consent to Google measurement alone does not enable Meta. You can withdraw permission through Privacy settings; see the Cookie Policy for storage and controls.
Optional website analytics
With consent, public page views are counted as daily aggregate totals in Supabase through our Vercel-hosted website. We do not store visitor identities, IP addresses, query strings or referrers in these analytics. Aggregate totals are kept for year-on-year comparisons. With permission, we also use Google Analytics cookies and browser/device information to measure visits; Google receives this data and may process it outside the UK under policies.google.com/privacy. Enquiry fields are not sent to Google and advertising personalisation stays disabled. Use Privacy settings to withdraw consent for future measurement. See the Cookie Policy for the 180-day preference storage and controls.
Who handles your information
SHANALINK LTD is the controller for information collected through this website and its enquiry and account services. Our registered office is listed above. For privacy enquiries, email sales@shanalink.co.uk with “Privacy request” in the subject or write to our registered office. Avoid sending bank details or sensitive documents through ordinary enquiry forms.
Information and purposes
We collect account identity and contact details, business and premises information, free review requests (including current provider, monthly cost, contract date and review needs), enquiries, quote decisions, document versions and acknowledgements, signature references, mandate status, order updates and support correspondence. These support enquiries, contracts, account security, payment administration and service delivery.
Lawful grounds
Steps requested before a contract and performance of a contract support necessary customer administration. Applicable legal obligations support required records. Proportionate security and fraud prevention may rely on legitimate interests after assessment. Marketing permission must be separate from ordering. We will explain any additional use and its lawful basis before it starts.
Who receives information
We use Supabase for account and database services, Vercel for website hosting and IONOS for business enquiry email notifications. Staff with authorised access use your details to respond. For equipment purchases, Shopify processes checkout and order information. Necessary delivery details are shared with our equipment fulfilment partner and carrier so they can deliver your order; ShanaLink remains your point of contact. We do not receive or store your full payment card details. Where you request a service availability check or quote, necessary premises and requirements information may be shared with wholesale connectivity suppliers, network operators and installation contractors. We explain any additional processing required for payments or electronic signatures before those services are used. We do not collect bank account numbers in this portal. Some providers may process information outside the UK; applicable processing arrangements and transfer safeguards must be verified before additional services are enabled. Contact us for information about the recipients relevant to your enquiry.
Retention and security
Access is restricted by account and staff role. Contract records include dated copies to establish what was provided and agreed. A documented retention schedule, deletion process, backups and recovery procedures must be approved before live customer use; we do not yet claim a final retention period. We will retain information only for a justified purpose and applicable legal requirements.
Your rights
Depending on the circumstances you can request access, correction, erasure, restriction or portability, object to processing and withdraw consent for consent-based uses. Withdrawal does not affect earlier lawful processing. We may verify identity and explain any lawful reason why a request cannot be met. You can complain to the Information Commissioner at ico.org.uk.
Accessibility and support information
Tell us the support adjustment you need without supplying a diagnosis through ordinary forms. We must establish an appropriate lawful basis, any required special-category condition and restricted handling before recording sensitive vulnerability information. No automated credit or eligibility decision is implemented in this ordering foundation.