Equipment delivery, returns & terms

Your seller

SHANALINK LTD, company number 17433946. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Contact sales@shanalink.co.uk or 020 4652 5835. ShanaLink handles your order, support and returns.

Prices & ordering

Prices are in pounds sterling, with free standard UK delivery. ShanaLink is not VAT registered, so no VAT is added. Check the model, quantity and compatibility information before ordering; equipment prices exclude installation and broadband. Where a product says “Check availability”, contact us before paying. An order acknowledgement confirms receipt of your order; acceptance takes place when we confirm dispatch. If we cannot supply it, we will contact you and refund any payment promptly. We will not substitute a different model without your agreement.

Delivery

Equipment is dispatched directly to your chosen UK address by our fulfilment partner. Availability and a delivery estimate are confirmed before you order. We do not guarantee next-day delivery. We will tell you about delays and deliver within 30 days unless you agree otherwise. Contact ShanaLink if an item is missing, damaged or late; we remain responsible until you or your nominated recipient receives it.

Consumer cancellations & returns

You can cancel an online equipment purchase without giving a reason by telling us within 14 days after delivery. You then have 14 days to send it back. Email support@shanalink.co.uk with your order reference and we will provide return instructions and the correct address. Do not send equipment to the registered office without checking with us.

For a change of mind, you pay return postage. You may inspect the equipment as you would in a shop; we may reduce a refund for handling beyond that which reduces its value. We refund the original payment method within 14 days of receiving the goods or proof of return, including standard outward delivery charges if any were paid.

Faulty or incorrect equipment

Contact ShanaLink promptly. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Consumer rights to reject faulty goods, or seek repair, replacement or refund, are unaffected by manufacturer warranty terms. Business purchases do not automatically carry consumer cancellation rights; contact us before ordering if you need an agreed business returns arrangement.

Optional cancellation notice

Send to support@shanalink.co.uk: “I wish to cancel my equipment order. Order reference: __. Product(s): __. Ordered/received on: __. Customer name and address: __. Date: __.” You can also send any other clear cancellation statement.

Your information

We use necessary order and delivery details to fulfil your purchase. See our privacy notice. For an unresolved issue, use our complaints process. Nothing in these terms limits your statutory rights.