Draft for review · Version 2026-09-05.2. Service ordering is not yet open. Final service terms and contact arrangements are being confirmed.
Company information
SHANALINK LTD, company number 17433946. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Consumer cooling-off rights
For a qualifying distance service contract, a consumer normally has 14 days after the day of entering the contract to cancel without giving a reason. Business contracts may have different rights, which must be set out before agreement. An enquiry or review of a draft quote is not a service contract.
How to cancel
Give a clear statement that you wish to cancel through the contact page, including your name, service address and order reference. A model statement is provided below, but using it is optional. Verified email and postal cancellation channels must be added before orders open. Keep evidence of when you sent the request.
Model cancellation statement
To ShanaLink Ltd: I give notice that I cancel my service contract. Service/order reference: [reference]. Contract date: [date]. Customer name: [name]. Service address: [address]. Date: [date]. Signature: [only if sent on paper].
Starting during the cancellation period
This foundation does not request an early service start. Before offering that option, we must obtain a separate express request and explain any proportionate charge for service supplied before cancellation and any applicable loss of cancellation rights on full performance. Consent must not be preselected.
Refunds, equipment and later termination
Applicable refunds must be handled within the statutory time limit. Equipment return instructions, reasonable return costs where applicable, notice periods and any lawful early-termination calculation must appear in the individual contract. Cancelling a Direct Debit alone does not cancel a service contract. Existing statutory remedies for faulty services remain available.