Draft for review · Version 2026-09-05.2. Service ordering is not yet open. Final service terms and contact arrangements are being confirmed.
Company information
SHANALINK LTD, company number 17433946. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Tell us what would help
Use the contact page to request a preferred contact method, clearer explanations, more time or an accessible copy of a document. Describe the adjustment you need; you do not need to put medical information in an ordinary enquiry. Verified assisted contact channels must be available before launch.
Access to your account
The ordering journey uses labelled controls, readable text, keyboard navigation and downloadable contract copies. If a step is difficult, ask for assistance. Assisted acceptance must preserve the same document delivery and consent records as an online order.
Someone helping you
You may ask a trusted person to help. Before sharing account information or accepting instructions, we will check the authority needed to protect your privacy. Staff training and a documented representative process must be completed before launch.
Service dependence and emergencies
Tell us before ordering if you depend on connectivity for safety equipment or emergency contact, so suitability and resilience can be assessed. Broadband and internet voice may fail during a power cut. Do not rely on this draft service for emergency access until appropriate arrangements have been confirmed.
Support commitments
Before launch ShanaLink must approve its vulnerable customer policy, accessible communication arrangements, staff training, support escalation and handling of sensitive information. This draft does not promise an unstaffed priority repair or emergency service.